A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Like many others, I recently fled social media platform X for Bluesky. In the process, I started following many of the people I followed on X. On Thanksgiving, I was delighted to see a private message from a fellow AI reporter, Will Knight from Wired. Or at least that’s who I thought I was talking…