December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Google’s new Project Astra could be generative AI’s killer app

December 11, 2024
Google DeepMind has announced an impressive grab bag of new products and prototypes that may just let it seize back its lead in the race to turn generative artificial intelligence into a mass-market concern.  Top billing goes to Gemini 2.0—the latest iteration of Google DeepMind’s family of multimodal large language models, now redesigned around the…

The Download: Bluesky’s impersonators, and shaking up the economy with ChatGPT

December 11, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Bluesky has an impersonator problem  —Melissa Heikkilä Like many others, I recently joined Bluesky. On Thanksgiving, I was delighted to see a private message from a fellow AI reporter, Will Knight from Wired.…

Bluesky has an impersonator problem 

December 11, 2024
Like many others, I recently fled social media platform X for Bluesky. In the process, I started following many of the people I followed on X. On Thanksgiving, I was delighted to see a private message from a fellow AI reporter, Will Knight from Wired. Or at least that’s who I thought I was talking…