A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Kamala Harris should stand with tech workers, not their bosses —Stephen McMurtry is a Google Software Engineer and Communications Chair of the Alphabet Workers Union-CWA Tangled up in the contest to be the…
Tangled up in the contest to be the next US president, there is another battle brewing: Silicon Valley vs. Silicon Valley. In Donald Trump’s corner are venture capitalists like Marc Andreessen and Peter Thiel, along with executives like Elon Musk. In the other are execs like LinkedIn founder Reid Hoffman and SV Angel investing mogul…
There is no time like the present to think more about others than oneself. Give generously in all you do: your time, energy, enthusiasm, caring and financial impact. Your company, clients, community and team will thank you.