A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Last year’s Canadian wildfires smashed records, burning about seven times more land in Canada’s forests than the annual average over the previous four decades. Eight firefighters were killed and 180,000 people displaced. …
Are you an aspiring business owner who doesn’t fit the traditional mold? Don’t let a lack of stereotypical leadership qualities keep you from taking the head seat at the table.