A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Micromanagement in businesses emphasizes the need for entrepreneurs to delegate effectively and build strong teams. It outlines strategies to empower employees and foster independence, which can help drive business growth and success.
Companies are eager to embrace AI, but many employees are not fully prepared for it. To turn their AI aspirations into reality, businesses must first foster a company culture where employees feel comfortable with the new technology.
Melissa Gallardo creates premium home fragrances in candle form, all inspired by her Latin heritage. As she continues to build and grow her business, these are the lessons she wants to share with other founders.