A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
While AI is accelerating cloud adoption, organizations’ reasons for migrating their systems and applications to the cloud remain relatively consistent: a desire to lower capital expenditures, increase agility in a fast-paced business environment, and improve availability of business-critical resources. Flexera’s 2024 State of the Cloud Report underscores organizations’ consistent desire to make the most of…
Informa Restaurant & Food Group editorial director Sam Oches on hosting the National Restaurant Show, social media strategy and creating new media for the hospitality industry.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Maybe you will be able to live past 122 How long can humans live? This is a good time to ask the question. The longevity scene is having a moment, thanks to a…
The game of business requires a serious and thoughtful approach. Read on to learn five key ways to meet the biggest challenges you’ll face as a leader.
By the end of this decade, AI will likely surpass humans at all cognitive tasks, igniting the scientific revolution that futurists have long imagined. Digital scientists will have perfect memory of every research paper ever published and think a million times faster than we can. Our plodding progress in fields like robotics, nanotechnology, and genomics…
Around 2012, at a bakery in Cambridge, Massachusetts, Skylar Tibbits noticed someone wearing a shirt with the logo of a 3D-printing company. Tibbits, a designer and computer scientist, approached her and posed a question: “Why can’t I print something that walks off the machine?” The idea kicked off a multiyear collaboration between the industrial 3D-printing…
Prominent AI researchers expect the arrival of artificial general intelligence anywhere between “the next couple of years” and “possibly never.” At the same time, leading economists disagree about the potential impact of AI: Some anticipate a future of perpetually accelerating productivity, while others project more modest gains. But most experts agree that technological advancement, however…
This story is from The Algorithm, our weekly newsletter on AI. To get it in your inbox first, sign up here. We are living in “humanoid summer” right now, if you didn’t know. Or at least it feels that way to Ken Goldberg, a roboticist extraordinaire who leads research in the field at the University of…