A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Sue Delegan, co-founder and CEO of Brutus Bone Broth, explains her journey as a pet nutrition entrepreneur and why giving back to the community is so important.
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. This week, we’re acknowledging a special birthday. It’s 100 years since EEG (electroencephalography) was first used to measure electrical activity in a person’s brain. The finding was revolutionary.…
Choosing between PPC and SEO is crucial for any marketing campaign’s success. This article explores the pros and cons of each to help you make an informed decision.
The former Philadelphia Eagles center recalled a childhood fight with his brother, Travis Kelce, that taught them both about the dangers of losing control of their emotions.