A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Melissa Gallardo creates premium home fragrances in candle form, all inspired by her Latin heritage. As she continues to build and grow her business, these are the lessons she wants to share with other founders.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. We saw a demo of the new AI system powering Anduril’s vision for war —James O’Donnell One afternoon in late November, I visited a weapons test site in the foothills east of San…
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. The AI sector is plagued by a lack of competition and a lot of deceit—or at least that’s one way to interpret the latest flurry of actions taken in Washington. Last…
One afternoon in late November, I visited a weapons test site in the foothills east of San Clemente, California operated by Anduril, a maker of AI-powered drones and missiles that recently announced a partnership with OpenAI. I went there to witness a new system it’s expanding today, which allows external parties to tap into its…