Purpose-built AI builds better customer experiences

April 2, 2024

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

An Innovative Financing Technique is Gaining Traction — And It’s a Big Factor in the Potential $9.5 Billion Subway Acquisition

April 2, 2024

Roark Capital’s proposed acquisition of Subway introduces a significant pivot. This strategy shift towards a substantial debt model underlines the evolving dynamics of franchise growth and capital structure, spotlighting the broader acceptance of whole business securitization as a cornerstone in franchise financing.

The Philly Cheesesteak Was Invented At This Spot in 1930. Here’s Why Fans Can’t Stay Away 90 Years Later.

April 2, 2024

Frank E. Olivieri of Pat’s King of Steaks discusses the creation of the Philly cheesesteak, how making connections matters in business, and Philadelphia’s signature hospitality style.

‘Ponzi Scheme-Level Stuff’: This CEO Is on a Mission to Grow His Business Ethically While Fighting an Industry Crisis

April 2, 2024

Rolling Suds CEO Aaron Harper is growing the company’s brand, but that’s not the only thing the industry veteran is building.

How An Unmarked Dive Bar in Vegas Became One of America’s Must-See Destinations — Within 3 Years of Opening

April 2, 2024

In a contest hosted by Entrepreneur, the Silver Stamp was voted America’s most loved mom & pop shop. Its success shows that making people comfortable doesn’t have to cost a fortune.

She Used Her Kids’ College Fund to Build a Side Hustle, But the Product Was ‘Unsellable’ — Here’s How She Got Back on Track for $100 Million in Sales

April 2, 2024

Kim Vaccarella was a mother working in commercial real estate full-time when she gave entrepreneurship a shot.

Yahoo is acquiring Instagram co-founders’ AI-powered news startup Artifact

April 2, 2024

Yahoo is acquiring Artifact, the AI-powered news app from Instagram’s co-founders Kevin Systrom and Mike Krieger, the company announced on Tuesday. The financial terms of the deal were not disclosed. Artifact will no longer operate as a standalone app, and its proprietary AI-powered personalization technology will be integrated across Yahoo, including the Yahoo News app […]

Tesla blames sales drop on Houthi attacks and arson in Germany

April 2, 2024

Tesla just turned in one of its more disappointing first quarters for deliveries in a while, and the company is putting some of the blame on an arson attack at its factory in Germany and shipping disruptions caused by Houthi attacks in the Red Sea. Tesla said Tuesday that it delivered 386,810 vehicles in the […]

How This Entrepreneurial Couple Is Revolutionizing Brand Loyalty

April 2, 2024

Wife and husband co-founders Amanda Huh and Stephen George discuss the launch and growth of their powerful membership platform Amaze.

Want to Test Your Business Idea Without Spending Much Money? Use the “Mousetrap” Model

April 2, 2024

Instead of building products and then learning who wants them, you can test demand before really investing your time and energy.

Why Young Entrepreneurs Are Flocking to Franchising — and What It Means for Your Brand