A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Businesses can grow rapidly by automating tasks, shaping efficient workflows, and creating an independent team that can thrive while maintaining profitability.
Innovation drives business success, but finding time to innovate while managing daily operations can be challenging. Here are four strategies I use to incorporate “innovation time” into my hectic schedule.