Why Mastering the Digital Experience of Your Website is Crucial for Business Success
One way to ensure that your website or app loads quickly and boosts your conversion is to include Digital Experience Testing before releasing it.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Silicon Valley Pioneer and Former YouTube CEO Susan Wojcicki Dies at 56 — Here’s How She Transformed the Tech Industry
Wojcicki was Google’s 16th employee.
This Overlooked Tool Boosts Employee Growth and Overall Business Success — Here’s How Leaders Can Implement It Successfully
Here’s how a common business practice can become your secret weapon for organizational success.
CrowdStrike’s President Accepted an Award for the ‘Most Epic Fail’ — It’s a Great Lesson in Leadership (and Humility)
A faulty CrowdStrike update in July affected 8.5 million Windows devices around the world.
Most Small Businesses Don’t Have an App — Here’s Why That’s a Big Mistake
Small retail businesses face the challenge of competing with large big-box brands; however, SMBs can stay competitive by embracing ecommerce and investing in digital capabilities.
A Contentious Election is Coming. Here’s How to Process Your Options This Election Season
We all have our opinions, but most people have done little to no research on their candidate’s actual beliefs. As this contentious election continues to heat up, it’s time to gather intelligence, not act on emotions.
From ‘Where’s the Beef?’ to the Metaverse — Here’s How Wendy’s Keeps Innovating Fast Food
Discover these surprising facts about Wendy’s, from its iconic square burgers to its innovative drive-thru and commitment to social responsibility.
This Old School Marketing Strategy Can Better Sway Your Audience
Leveraging traditional media may be the most innovative marketing strategy you employ this year.
MS Visio Is a Must-Have Tool for Visual Communication
Create powerful diagrams for $19.97 with no subscription fees.
The Download: how we’re using AI, and Trump’s campaign hack
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Here’s how people are actually using AI When the generative AI boom started with ChatGPT in late 2022, we were sold a vision of superintelligent AI tools that know everything, can replace the…