December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Puzzle Corner

December 20, 2024
Ready for a fresh set of puzzles? Click here for the January/February Puzzle Corner, brought to you with a special Mystery Hunt twist by guest editor Dan Katz ’03. This column includes solutions to three September/October 24 problems. Find solutions to the other three problems here.

Puzzle Corner September/October 2024 bonus solutions

December 20, 2024
Here are solutions for the three bonus problems that appeared in the September/October 2024 Puzzle Corner column we guest edited. Solutions for S/O2, S/O4, and S/O6 are below; those for S/O1, S/O3, and S/O5 can be found here. S/O2. Frank notes that a repunit Rk is a decimal integer consisting of the digit 1 repeated…