December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Puzzle Corner

December 20, 2024
Ready for a fresh set of puzzles? Click here for the January/February Puzzle Corner, brought to you with a special Mystery Hunt twist by guest editor Dan Katz ’03. This column includes solutions to three September/October 24 problems. Find solutions to the other three problems here.

Puzzle Corner September/October 2024 bonus solutions

December 20, 2024
Here are solutions for the three bonus problems that appeared in the September/October 2024 Puzzle Corner column we guest edited. Solutions for S/O2, S/O4, and S/O6 are below; those for S/O1, S/O3, and S/O5 can be found here. S/O2. Frank notes that a repunit Rk is a decimal integer consisting of the digit 1 repeated…

The Download: shaking up neural networks, and the rise of weight-loss drugs

December 20, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The next generation of neural networks could live in hardware Networks programmed directly into computer chip hardware can identify images faster, and use much less energy, than the traditional neural networks that underpin…

Drugs like Ozempic now make up 5% of prescriptions in the US

December 20, 2024
US doctors write billions of prescriptions each year. During 2024, though, one type of drug stood out—“wonder drugs” known as GLP-1 agonists. As of September, one of every 20 prescriptions written for adults was for one of these drugs, according to the health data company Truveta. The drugs, which include Wegovy, Mounjaro, and Victoza, are…