A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Your future air conditioner might act like a battery Cooling represents 20% of global electricity demand in buildings, a share that’s expected to rise as the planet warms and more of the world…
Are your subconscious money habits quietly sabotaging your business growth? Let’s explore how these unseeable patterns can ruin everything you’re doing to grow as an entrepreneur and learn practical strategies to overcome them.
As temperatures climb on hot days, many of us are quick to crank up our fans or air conditioners. These cooling systems can be a major stress on electrical grids, which has inspired some inventors to create versions that can store energy as well as use it. Cooling represents 20% of global electricity demand in…
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. It’s the Taylor Swifts of the world that are going to save us. In January, nude deepfakes of Taylor Swift went viral on X, which caused public outrage. Nonconsensual explicit deepfakes are one…
When a new trend disrupts the market, navigating a path forward can be challenging. Oftentimes blindly following the crowd without critical thinking can lead to conformity and a loss of innovative thinking.