A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Whether you consider yourself “right-brained” or “left-brained,” you must access your creative and analytical sides to convince investors to fund your business.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The world’s next big environmental problem could come from space In September, a unique chase took place in the skies above Easter Island. From a rented jet, a team of researchers captured a…
Scaling presents new challenges like manually wrangling growing data, hiring employees and figuring out which digital tools are worth investing in. Consider these five strategies to take your growing small business to the next level.
This week, OpenAI announced what it calls the 12 days of OpenAI, or 12 days of shipmas. On December 4, CEO Sam Altman took to X to announce that the company would be “doing 12 days of openai. each weekday, we will have a livestream with a launch or demo, some big ones and some…
Early on a Sunday morning in September, a team of 12 sleep-deprived, jet-lagged researchers assembled at the world’s most remote airport. There, on Easter Island, some 2,330 miles off the coast of Chile, they were preparing for a unique chase: a race to catch a satellite’s last moments as it fell out of space and blazed…