A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How to access Chinese LLM chatbots across the world Hundreds of Chinese large language models have been released since the government started permitting AI companies to open up their models for the general…
Semi-trucks move over 11 billion tons of freight in the US each year, spewing greenhouse-gas emissions and other pollutants along the highways as they go. Shifting these and other heavy-duty trucks to zero-emissions technologies will be a challenge—even more so than for smaller vehicles, since larger vehicles require bigger batteries and more powerful chargers. One…
This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. I’ve talked a lot about Chinese large language models in this newsletter, and I’ve managed to try out quite a few of them in the past year. But many people, especially those…
For entrepreneurs of color, the pursuit of success can often feel like an uphill battle. While fellow entrepreneurs are doing well, scaling their businesses, building their teams, and getting national recognition, we might compare our business and professional trajectory to theirs and wonder why the same success hasn’t happened to us.