A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What China’s critical mineral ban means for the US This week, China banned exports of several critical minerals to the US, marking the latest move in an escalating series of tit-for-tat trade restrictions…
Next month, MIT Technology Review will unveil the 2025 list of 10 Breakthrough Technologies. Every year, our newsroom looks across the fields we cover for technologies that are having a true breakthrough moment. This annual package highlights the technologies that we think matter most right now. We define ‘breakthrough’ in a few ways—perhaps there’s been…