A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Google DeepMind researchers have built a new weather prediction model that combines machine learning with more conventional techniques, potentially yielding accurate forecasts at a fraction of the current cost. The model, called NeuralGCN and described in a paper in Nature today, bridges a divide that’s grown among weather prediction experts in the last several years. …
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The terrible complexity of technological problems The philosopher Karl Popper once argued that there are two kinds of problems in the world: clock problems and cloud problems. As the metaphor suggests, clock problems…