December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: how AI affects creativity, and CRISPR babies

July 15, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI can make you more creative—but it has limits Generative AI models have made it simpler and quicker to produce everything from text passages and images to video clips and audio tracks. But…

Unlocking secure, private AI with confidential computing

July 12, 2024
All of a sudden, it seems that AI is everywhere, from executive assistant chatbots to AI code assistants. But despite the proliferation of AI in the zeitgeist, many organizations are proceeding with caution. This is due to the perception of the security quagmires AI presents. For the emerging technology to reach its full potential, data…

AI can make you more creative—but it has limits

July 12, 2024
Generative AI models have made it simpler and quicker to produce everything from text passages and images to video clips and audio tracks. Texts and media that might have taken years for humans to create can now be generated in seconds. But while AI’s output can certainly seem creative, do these models actually boost human…