There are tears in the audience as Patrick Darling’s song begins to play. It’s a heartfelt song written for his great-grandfather, whom he never got the chance to meet. But this performance is emotional for another reason: It’s Darling’s first time on stage with his bandmates since he lost the ability to sing two years…
Global brands often mistake local pushback for execution failure. From the inside, it is usually a sign that trust and credibility have not yet been earned.