There are tears in the audience as Patrick Darling’s song begins to play. It’s a heartfelt song written for his great-grandfather, whom he never got the chance to meet. But this performance is emotional for another reason: It’s Darling’s first time on stage with his bandmates since he lost the ability to sing two years…
In September, Apple introduced the Apple Watch Series 9 at its annual event, which included a new gesture: the double tap. The gesture, which gives users a new way to interact with their watch, has not yet been publicly available to test, as it isn’t expected to ship to the wider userbase until watchOS 10.1 […]
U.K.-based mobile virtual network provider giant Lyca Mobile has confirmed a cyberattack that caused service disruption for millions of its customers. Lyca Mobile claims to be the world’s largest international mobile virtual network operator, or MVNO, which piggybacks off network operator EE’s infrastructure. Lyca confirmed in a statement this week that the security incident prevented […]
Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.