A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Here are the key differences between leadership and management, highlighting their complementary roles and providing six strategies to develop managers into future leaders.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Nominate someone to our 2025 list of Innovators Under 35 Every year, MIT Technology Review recognizes 35 young innovators who are doing pioneering work across a range of technical fields including biotechnology, materials…
Every year, MIT Technology Review recognizes 35 young innovators who are doing pioneering work across a range of technical fields including biotechnology, materials science, artificial intelligence, computing, and more. We’re now taking nominations for our 2025 list and you can submit one here. The process takes just a few minutes. Nominations will close at 11:59…