December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Roundtables: The Future of AI Games

June 24, 2024
Recorded on June 24, 2024 The Future of AI Games Speakers: Niall Firth, executive editor, and Allison Arieff, editorial director Generative AI is coming for games and redefining what it means to play. AI-powered NPCs that don’t need a script could make games—and other worlds—deeply immersive. This technology could bring an unprecedented expansiveness to video…

Emergence thinks it can crack the AI agent code

June 24, 2024

Yet another generative AI venture has raised a bundle of money. And, like the others before it, it’s promising the moon. Emergence, whose co-founders include Satya Nitta, the former head of global AI solutions at IBM’s research division, today emerged from stealth with $97.2 million in funding from Learn Capital plus credit lines totaling more […]

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OpenAI buys a remote collaboration platform

June 24, 2024

OpenAI is on an M&A tear. Days after acquiring database tech firm Rockset, OpenAI has purchased Multi (previously Remotion), a startup developing a enterprise-focused, video-first collaboration platform. A source familiar with the matter says that the deal is technically an acquihire and that most of Multi’s team — around five people — will join OpenAI […]

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