AI vs. a Human Touch: Finding The Right Balance When It Comes to Branding

September 21, 2023
With branding at the forefront of every marketing strategy, finding the balance between AI and genuine human interaction will help brands foster authentic connections and enhance the customer experience, ultimately driving them ahead of the competition and facilitating long-term growth.

Salesforce to acquire Airkit.ai, a low-code platform for building AI customer service agents

September 21, 2023
Salesforce has announced plans to acquire Airkit.ai, a low-code platform that helps ecommerce companies build AI-powered customer service agents. Terms of the deal were not disclosed. Founded in 2017, Redwood City, California-based Airkit was created by Adam Evans and Stephen Ehikian, who sold a previous big data startup called RelateIQ to Salesforce for $390 million […]

Meredith Whittaker reaffirms that Signal would leave U.K. if forced by privacy bill

September 21, 2023
On stage at TechCrunch Disrupt 2023, Meredith Whittaker, the president of the Signal Foundation, which maintains the nonprofit Signal messaging app, reaffirmed that Signal would leave the U.K. if the country’s recently-passed Online Safety Bill forced Signal to build “backdoors” into its end-to-end encryption. “We would leave the U.K. or any jurisdiction if it came […]