Free Webinar: January 23 | Double Your Sales by Turning Skeptics Into Customers
Discover how to identify real objections versus smokescreens and learn how to transition objections into opportunities for trust and rapport.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The Download: shaking up neural networks, and the rise of weight-loss drugs
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The next generation of neural networks could live in hardware Networks programmed directly into computer chip hardware can identify images faster, and use much less energy, than the traditional neural networks that underpin…
Drugs like Ozempic now make up 5% of prescriptions in the US
US doctors write billions of prescriptions each year. During 2024, though, one type of drug stood out—“wonder drugs” known as GLP-1 agonists. As of September, one of every 20 prescriptions written for adults was for one of these drugs, according to the health data company Truveta. The drugs, which include Wegovy, Mounjaro, and Victoza, are…
Why childhood vaccines are a public health success story
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. Later today, around 10 minutes after this email lands in your inbox, I’ll be holding my four-year-old daughter tight as she receives her booster dose of the MMR…
The next generation of neural networks could live in hardware
Networks programmed directly into computer chip hardware can identify images faster, and use much less energy, than the traditional neural networks that underpin most modern AI systems. That’s according to work presented at a leading machine learning conference in Vancouver last week. Neural networks, from GPT-4 to Stable Diffusion, are built by wiring together perceptrons,…
‘Hello Again, It’s ChatGPT’: You Can Now Call ChatGPT Straight From Your Phone
Will you have ChatGPT on speed dial?
How High School Field Hockey Coach Kylie Kelce Took Joe Rogan’s No. 1 Podcast Spot
Kylie Kelce, 32, is a mom of three who has found herself surrounded by some pretty famous friends.
AT&T and Sweetgreen Are Following Amazon’s Lead With Stricter Return-to-Office Mandates — Though Amazon’s Plan Has Hit a Snag
The mandates could increase employee turnover by 14%, according to a new study.
5 Ways to Build a Thriving Global Culture in Your Business
Here are five key strategies for building a successful global culture that brings out the best in your international workforce.
I Shamelessly Self-Promoted My Book for the Holidays. Here’s How It Went.
Writing a memoir is a challenge. But marketing it is even tougher.