A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
While hefty funding rounds often equate to success, a growing trend shows that leaner investments foster stronger, more resilient startups, prioritizing innovation over hype and creating sustainable growth.
Generative AI has taken off. Since the introduction of ChatGPT in November 2022, businesses have flocked to large language models (LLMs) and generative AI models looking for solutions to their most complex and labor-intensive problems. The promise that customer service could be turned over to highly trained chat platforms that could recognize a customer’s problem and…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What the departing White House chief tech advisor has to say on AI President Biden’s administration will end within two months, and likely to depart with him is Arati Prabhakar, the top mind…
A Japanese publishing startup is using Anthropic’s flagship large language model Claude to help translate manga into English, allowing the company to churn out a new title for a Western audience in just a few days rather than the 2-3 months it would take a team of humans. Orange was founded by Shoko Ugaki, a…
President Biden’s administration will end within two months, and likely to depart with him is Arati Prabhakar, the top mind for science and technology in his cabinet. She has served as Director of the White House Office of Science and Technology Policy since 2022 and was the first to demonstrate ChatGPT to the president in…