December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

UK confirms antitrust probe of Android-iOS ‘mobile duopoly’ focused on browsers and cloud gaming

November 22, 2022

The UK’s antitrust watchdog has moved to deepen its scrutiny of the Apple and Google mobile duopoly — kicking off an in-depth investigation into elements of the pair’s mobile ecosystem dominance by probing their approach toward rival mobile browsers and cloud gaming services which it’s concerned could be restricting competition and harming consumers. The move […]

UK confirms antitrust probe of Android-iOS ‘mobile duopoly’ focused on browsers and cloud gaming by Natasha Lomas originally published on TechCrunch

Indian social network Koo gains popularity in Brazil but faces moderation challenges

November 22, 2022

Elon Musk taking over Twitter has sent some people to look for alternatives such as Mastodon and Hive. In Brazil, however, many are showing more inclination toward the India-based social network Koo. But just a week into the launch in the South American market, Koo is already facing moderation and security challenges. The Bengaluru-headquartered startup […]

Indian social network Koo gains popularity in Brazil but faces moderation challenges by Ivan Mehta originally published on TechCrunch

Bitpanda obtains German crypto license as crypto platforms want to prove they are legit

November 22, 2022

All eyes are currently on the collapse of FTX in the crypto industry. That’s why today’s news from Bitpanda is an important signal for the Austrian unicorn company. Bitpanda has received a crypto license from Germany’s financial regulator (BaFin). Its German subsidiary is now officially allowed to process cryptocurrencies for German customers under its Crypto […]

Bitpanda obtains German crypto license as crypto platforms want to prove they are legit by Romain Dillet originally published on TechCrunch

Trust large language models at your own peril

November 22, 2022
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. When Meta launched Galactica, an open-source large language model designed to help scientists, the company—reeling from criticism of its expensive metaverse investments and its recent massive layoffs—was hoping for a big PR win. Instead,…

Pinduoduo’s sister shopping app Temu tops US App Store

November 22, 2022

Temu, a shopping app operated by the parent firm of China’s e-commerce giant Pinduoduo, has risen from obscurity in the last few months. After becoming the No. 1 shopping app in the U.S. App Store back in September, the marketplace took the crown of free U.S. iPhone apps across all categories on November 12 and […]

Pinduoduo’s sister shopping app Temu tops US App Store by Rita Liao originally published on TechCrunch

Carv valued at $40M as investors race to back web3 identity builders

November 22, 2022

Decentralized identity startups are having a moment as investors seek the next generation of killer applications in web3, even in times of market volatility. Blockchain-based identity systems, they argue, are the portal to user-facing applications in the decentralized land, whether the piece of identity is used to send tokens or showcase a gamer’s achievement. Entrepreneurs […]

Carv valued at $40M as investors race to back web3 identity builders by Rita Liao originally published on TechCrunch

China just announced a new social credit law. Here’s what it means.

November 22, 2022
It’s easier to talk about what China’s social credit system isn’t than what it is. Ever since 2014 when China announced a 6-year plan to build a “social credit system” that would reward actions that build trust in society and penalize the opposite, it has been one of the most misunderstood things about China in…

Taktile raises $20M to help fintech companies test and deploy decision-making models

November 22, 2022

The logic behind many fintech companies’ automated decisions — decisions that determine whether a customer is approved for a credit line, for example — is hard-coded into their app’s backend. This means that if a head of credit, for example, wants to make a change to the lending criteria, they have to raise a ticket […]

Taktile raises $20M to help fintech companies test and deploy decision-making models by Kyle Wiggers originally published on TechCrunch