December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Binance’s CZ on FTX: “We were the last straw that broke the camel’s back”

November 17, 2022

Binance co-founder and CEO Changpeng Zhao, also known as CZ, commented on the collapse of FTX at TechCrunch Sessions: Crypto 2022. He played down his personal role in the series of events that ultimately led to FTX filing for bankruptcy. “I still don’t think I have that much influence. I think we were the last […]

Binance’s CZ on FTX: “We were the last straw that broke the camel’s back” by Romain Dillet originally published on TechCrunch

TikTok begins testing an early version of its platform research API

November 17, 2022

Earlier this year, TikTok announced that it’s developing a research API to improve access to public and anonymized data about content and activity on its app. Now, the company says it’s ready to make a beta version of its platform research API available and has asked members of its Content and Safety Advisory Councils to […]

TikTok begins testing an early version of its platform research API by Aisha Malik originally published on TechCrunch

Binance chief says crypto exchange doesn’t currently see a viable business in India

November 17, 2022

Scores of crypto-focused venture capital firms have raced to India in the past two years, hoping to turn the world’s second largest internet market’s large developer community into a key web3 power house. But what does Changpeng “CZ” Zhao, arguably the most powerful and influential figure in the crypto industry, think about the potential of […]

Binance chief says crypto exchange doesn’t currently see a viable business in India by Manish Singh originally published on TechCrunch

Roku lays off 200 US employees, citing economic conditions

November 17, 2022

Roku wrote in a new SEC filing that it plans to cut 200 jobs in the U.S. as it braces for economic headwinds. Thanks to the workforce reduction, the company expects to incur a non-recurring charge of between $28 to $31 million, mainly because of severance payments, employee benefits contributions, other related expenses, and notice […]

Roku lays off 200 US employees, citing economic conditions by Lauren Forristal originally published on TechCrunch

Sources: Palo Alto Networks is buying Cider Security for up to $300M

November 17, 2022

More consolidation is afoot in the world of cyber security. TechCrunch has learned from sources that Palo Alto Networks is going to be announcing the acquisition of Cider Security for $200 million in cash and a further $100 million in shares. The deal has been rumored for weeks, but we understand that investors have now […]

Sources: Palo Alto Networks is buying Cider Security for up to $300M by Ingrid Lunden originally published on TechCrunch

OpsHelm emerges from stealth to automatically correct your security blunders

November 17, 2022

There are so many preventable cybersecurity incidents each year if only you were aware of the problem. It could be the classic exposed Amazon S3 bucket or a firewall vulnerability. These are what many security experts might call rookie mistakes, but which hit companies all the time because of the sheer complexity tracking security along […]

OpsHelm emerges from stealth to automatically correct your security blunders by Ron Miller originally published on TechCrunch

Google rolls out new features across Maps, Search and Shopping

November 17, 2022

Google announced today that it’s introducing a slew of new Maps, Search and Shopping features. The company revealed majority of the new features during its Search On event in September and is now starting to roll them out to users. Search Starting today, users will be able to use Search to find their favorite dish […]

Google rolls out new features across Maps, Search and Shopping by Aisha Malik originally published on TechCrunch

Mozilla looks to its next chapter

November 17, 2022

Mozilla today released its annual “State of Mozilla” report and for the most part, the news here is positive. Mozilla Corporation, the for-profit side of the overall Mozilla organization, generated $585 million from its search partnerships, subscriptions and ad revenue in 2021 — up 25% from the year before. And while Mozilla continues to mostly […]

Mozilla looks to its next chapter by Frederic Lardinois originally published on TechCrunch

Namecoach raises cash to teach users how to correctly pronounce names

November 17, 2022

We’ve all been faced with a name that’s difficult to pronounce. But not everyone considers the consequences of their mispronunciations. In a piece for Fast Company, Madhumita Mallick, the head of inclusion, equity and impact at Carta, recalls how her name became a source of anxiety even when she was a grade-school student. Studies have […]

Namecoach raises cash to teach users how to correctly pronounce names by Kyle Wiggers originally published on TechCrunch