December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Twitter cancels its Chirp conference for developers amid management transition

November 3, 2022

Twitter is canceling its Chirp conference for developers amid management transition, the company said late Thursday. The conference was scheduled to take place in San Francisco on November 16. After Elon Musk took over the company last month, there have been several executive exits and directional changes in the company’s product strategy. So it is […]

Twitter cancels its Chirp conference for developers amid management transition by Ivan Mehta originally published on TechCrunch

Tiger Global-backed SaaS startup Chargebee cuts 10% jobs

November 3, 2022

Chargebee, backed by marquee investors including Tiger Global and Sequoia Capital India, has laid off about 10% of its staff in a “reorganization” effort due to ongoing global macroeconomic challenges and growing operational debt. The Chennai and San Francisco-headquartered startup, which offers billing, subscription, revenue and compliance management solutions, confirmed to TechCrunch that the update […]

Tiger Global-backed SaaS startup Chargebee cuts 10% jobs by Jagmeet Singh originally published on TechCrunch

Sacca’s Lowercarbon doubles down on startup bringing solar modules to Indian rooftops

November 3, 2022

Chris Sacca’s Lowercarbon is doubling down on a startup that is racing to bring solar modules to rooftops in India. SolarSquare said on Thursday it has raised $13 million in a Series A funding round led by Lowercarbon and Elevation Capital, just months after securing its seed financing. Existing backers Good Capital, Rainmatter, Better Capital […]

Sacca’s Lowercarbon doubles down on startup bringing solar modules to Indian rooftops by Manish Singh originally published on TechCrunch

Better developer platforms are the key to better digital products

November 3, 2022
The move to thinking about “products” instead of “projects” should be welcomed when it comes to developer tooling. At a time when hiring and retaining talent—technical or otherwise—is one of the biggest concerns for organizations, paying attention to the needs of internal customers can only be a good thing. However, for all the benefits of…

A new age of disaster recovery planning for SMEs

November 3, 2022
Today’s cyberthreat landscape has become increasingly complex. Gone are the days when devastation to enterprises’ data and IT systems was caused solely by force majeure events and physical terrorist attacks. Rising geopolitical tensions, fast-tracked digital transformation, and remote and hybrid working styles driven by the pandemic have made both public and private organizations across the…

The Download: voting machines, and paying with your palm

November 3, 2022
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. This scientist is trying to create an accessible, unhackable voting machine For the past 19 years, computer science professor Juan Gilbert has immersed himself in perhaps the most contentious debate over election administration…

India metro smart cards vulnerable to ‘free top-up’ bug

November 3, 2022

India’s mass rapid transit systems — or metro, as it’s known locally — rely on commuter smart cards that are vulnerable to exploitation and allow anyone to effectively travel for free. Security researcher Nikhil Kumar Singh discovered a bug impacting Delhi Metro’s smart card system. The researcher told TechCrunch that the bug exploits the top-up […]

India metro smart cards vulnerable to ‘free top-up’ bug by Jagmeet Singh originally published on TechCrunch

Aurora says it has enough cash to commercialize autonomous trucks in 2024

November 3, 2022

Autonomous vehicle technology company Aurora Innovation released its third-quarter earnings report after the bell Wednesday. The company closed out the quarter with about $1.2 billion in cash and short-term investments, which Aurora says will be enough to make it to commercial launch in mid-2024. Those statements were made just days after former competitor Argo AI […]

Aurora says it has enough cash to commercialize autonomous trucks in 2024 by Rebecca Bellan originally published on TechCrunch

Fisker bumps up production for all-electric Ocean SUV

November 3, 2022

Fisker is raising its manufacturing forecast two weeks before its first electric vehicle, the Ocean SUV, enters production. The automaker plans to produce 42,400 Ocean SUVs by the end of 2023, up from an initial forecast of 40,000, due to strong demand in the U.S. and Europe. The company said it has received 62,000 reservations […]

Fisker bumps up production for all-electric Ocean SUV by Jaclyn Trop originally published on TechCrunch