December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Indian edtech giant Byju’s raises $250 million in fresh funding

October 17, 2022

Byju’s said it has raised $250 million in new funding from existing backers as the Indian edtech giant looks to navigate the market downturn that has forced the firm to postpone the initial public offering. The new funding valued the Bengaluru-headquartered startup at $22 billion, the same figure at which it raised a financing round […]

Indian edtech giant Byju’s raises $250 million in fresh funding by Manish Singh originally published on TechCrunch

Indian e-commerce giant Flipkart launches metaverse shopping experience

October 17, 2022

Flipkart has launched a metaverse offering for consumers to more interactively discover and shop new products, the latest bet from the Indian e-commerce giant as it experiments with web3 offerings to supercharge its customer experience. The Walmart-backed Bengaluru-headquartered firm has partnered with eDAO, a Polygon-incubated firm, to launch the metaverse offering, which it is calling Flipverse. […]

Indian e-commerce giant Flipkart launches metaverse shopping experience by Manish Singh originally published on TechCrunch

Why Cruise is making its own chips, and a lot more besides

October 17, 2022

Cruise never planned to make its own silicon. But in the quest to commercialize robotaxis — and make money doing it — those never planned pursuits can suddenly seem a lot more appealing. Cruise realized that the price of chips from suppliers was too high, the parts were too big and the reliability of the […]

Why Cruise is making its own chips, and a lot more besides by Roberto Baldwin originally published on TechCrunch