December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

This startup is getting closer to bringing next-generation nuclear to the grid

November 28, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. This is a busy time of year for all of us, and that’s certainly true in the advanced nuclear industry. MIT Technology Review released our list of 15 Climate Tech Companies to…

What’s next for NASA’s giant moon rocket?

November 28, 2024
MIT Technology Review’s What’s Next series looks across industries, trends, and technologies to give you a first look at the future. You can read the rest of them here. NASA’s huge lunar rocket, the Space Launch System (SLS), might be in trouble. As rival launchers like SpaceX’s Starship gather pace, some are questioning the need for…