December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How QWERTY keyboards show the English dominance of tech

June 5, 2024
This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. Have you ever thought about the miraculous fact that despite the myriad differences between languages, virtually everyone uses the same QWERTY keyboards? Many languages have more or fewer than 26 letters in…

SAP to acquire digital adoption platform WalkMe for $1.5B

June 5, 2024

Enterprise software giant SAP is acquiring “digital adoption” platform provider WalkMe in an all-cash transaction worth $1.5 billion. WalkMe’s Nasdaq closing price yesterday was $9.64, with SAP’s $14 offer representing a premium of 45%. Founded in 2011, companies use WalkMe’s software to integrate on-screen product walkthroughs into their software, for instance to guide users through […]

© 2024 TechCrunch. All rights reserved. For personal use only.

How a simple circuit could offer an alternative to energy-intensive GPUs

June 5, 2024
On a table in his lab at the University of Pennsylvania, physicist Sam Dillavou has connected an array of breadboards via a web of brightly colored wires. The setup looks like a DIY home electronics project—and not a particularly elegant one. But this unassuming assembly, which contains 32 variable resistors, can learn to sort data…

Modi’s third term signals policy continuity in India – but with spending cuts

June 5, 2024

The BJP-led National Democratic Alliance (NDA) has emerged victorious in India’s 2024 general election, but with a smaller majority compared to 2019. According to post-election analysis by Goldman Sachs, UBS, Bernstein and Citi, this slimmer mandate may push the government – known for transforming India into a global manufacturing powerhouse and making investments in sectors […]

© 2024 TechCrunch. All rights reserved. For personal use only.

The votes are in: Meet the Disrupt 2024 audience choice roundtable winners

June 4, 2024

We just announced the breakout session winners last week. Now meet the roundtable sessions that really “rounded” out the competition for this year’s Disrupt 2024 audience choice program. With five stellar sessions securing their spot among thousands of votes from across the globe, these finalists proved they’ve got what it takes to make things happen. […]

© 2024 TechCrunch. All rights reserved. For personal use only.