The Bold Moves That Drive This Family-Run Company’s Success
How Chip Fudge, his son Taylor and their team continue to evolve and grow their family’s businesses while preserving its legacy.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Become Your Own Bank and Control Your Financial Future With These 5 Steps
The key to becoming your own bank lies in developing a self-reliant approach to money management.
Starbucks Forced to Go Back in Time to Pay Its Employees After ‘Ransomware Incident’
A ransomware attack on third-party management software company Blue Yonder has caused Starbucks managers to rely on paper and pen to track employees’ hours.
Shoppers Spent $17 Billion on Small Business Saturday Last Year. This Expert Says It’s Not Too Late to Make It a Huge Day for You This Weekend.
Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.
After Co-Founding a Successful Restaurant Group, He Turned to Tech to Simplify the Checkout Experience
Victor Lugger’s Big Mamma restaurant group took off – and now he’s working on a new project.
This Is the Most Important Part of Starting a Business, According to Daymond John, an Entrepreneur Worth $350 Million
The longtime “Shark” started his first business in 1992, accumulating $6 billion in lifetime sales.
Demystify the Stock Market With This Intuitive Screener
Take control of your financial future with a lifetime subscription to Tykr, on sale ahead of Black Friday.
The Download: rethinking AI benchmarks, and the ethics of AI agents
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The way we measure progress in AI is terrible Every time a new AI model is released, it’s typically touted as acing its performance against a series of benchmarks. OpenAI’s GPT-4o, for example,…
We need to start wrestling with the ethics of AI agents
Generative AI models have become remarkably good at conversing with us, and creating images, videos, and music for us, but they’re not all that good at doing things for us. AI agents promise to change that. Think of them as AI models with a script and a purpose. They tend to come in one of…
The way we measure progress in AI is terrible
Every time a new AI model is released, it’s typically touted as acing its performance against a series of benchmarks. OpenAI’s GPT-4o, for example, was launched in May with a compilation of results that showed its performance topping every other AI company’s latest model in several tests. The problem is that these benchmarks are poorly…