A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
A ransomware attack on third-party management software company Blue Yonder has caused Starbucks managers to rely on paper and pen to track employees’ hours.
Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The way we measure progress in AI is terrible Every time a new AI model is released, it’s typically touted as acing its performance against a series of benchmarks. OpenAI’s GPT-4o, for example,…