A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
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Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.