December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Google’s antitrust gut punch and the Trump wild card

November 25, 2024
This story originally appeared in The Debrief with Mat Honan, your weekly take on the tech news that really matters. Sign up here to get the next one in your inbox. Last week, the US Department of Justice released its recommendations for proposed remedies in its antitrust case against Google. While no one thought the DOJ would…

How Trump’s tariffs could drive up the cost of batteries, EVs, and more

November 25, 2024
President-elect Donald Trump’s “America First” plan to enact huge tariffs on imported goods threatens to jack up the cost and slow down the development of US cleantech projects. On the campaign trail, Trump pledged to enact 10% to 20% across-the-board tariffs on all overseas products, 60% to 100% tariffs on Chinese goods, and 25% to…