December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Noise-canceling headphones use AI to let a single voice through

May 23, 2024
Modern life is noisy. If you don’t like it, noise-canceling headphones can reduce the sounds in your environment. But they muffle sounds indiscriminately, so you can easily end up missing something you actually want to hear. A new prototype AI system for such headphones aims to solve this. Called Target Speech Hearing, the system gives…

Canva launches a proper enterprise product — and they mean it this time

May 23, 2024

Back in 2019, Canva, the wildly successful design tool, introduced what the company was calling an enterprise product, but in reality it was more geared towards teams than fulfilling true enterprise requirements. On Thursday, the company changed that, announcing a new enterprise version that is truly geared towards the needs of larger organizations. That includes […]

© 2024 TechCrunch. All rights reserved. For personal use only.

2 days left to vote for Disrupt Audience Choice

May 23, 2024

TechCrunch Disrupt 2024 isn’t just an event for innovation; it’s a platform where your voice matters. With the Disrupt 2024 Audience Choice Program, you have the power to shape the future of tech by voting for your favorite thought leaders and sessions. But with just 48 hours left until the May 24 deadline, now is […]

© 2024 TechCrunch. All rights reserved. For personal use only.

The U.S. government sues to break up Live Nation-Ticketmaster

May 23, 2024

The United States Department of Justice and 30 state attorneys general filed a lawsuit against Live Nation Entertainment, the parent company of Ticketmaster, for alleged monopolistic practices. Live Nation and Ticketmaster merged in 2010, creating a dominant entertainment machine that controls the majority of ticket sales and venue bookings in the country. But Taylor Swift […]

© 2024 TechCrunch. All rights reserved. For personal use only.

‘Pro-competition’ rules for Big Tech make it through UK’s pre-election wash-up

May 23, 2024

The UK will shortly get its own rulebook for Big Tech, after peers in the House of Lords agreed Thursday afternoon to pass the Digital Markets, Competition and Consumer bill (DMCC) — removing the last obstacle to the bill becoming law in the limited parliamentary time remaining for the government. The pro-competition reform, which has […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Spotify experiments with an AI DJ that speaks Spanish

May 23, 2024

Spotify’s addition of its AI DJ feature, which introduces personalized song selections to users, was the company’s first step into an AI future. Now, Spotify is developing an alternative version of that DJ that will speak Spanish. References to the new AI DJ were spotted in the app’s code by tech veteran and reverse engineer […]

© 2024 TechCrunch. All rights reserved. For personal use only.