A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Creating an online course is so easy — at least, that’s what many “gurus” would like you to believe. There’s a lot of potential in the $800 billion industry, but here’s why so many course creators are struggling.
Creating a seamless, personalized experience is just as critical as having a great product or service, if not more so — it’s the key to winning customers and keeping them loyal.
“This Old House” host Kevin O’Connor reflects on 20-plus years working with tradespeople and what it takes to scale a business in the home service industry.
Entrepreneurs are often lauded as being risk-takers. But there’s a distinction between being a risk-taker and being brave — and only the latter is necessary for entrepreneurs.