December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: how OpenAI tests its models, and the ethics of uterus transplants

November 22, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How OpenAI stress-tests its large language models OpenAI has lifted the lid (just a crack) on its safety-testing processes. It has put out two papers describing how it stress-tests its powerful large language…

Who should get a uterus transplant? Experts aren’t sure.

November 22, 2024
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. Earlier this year, a boy in Sweden celebrated his 10th birthday. Reproductive scientists and doctors marked the occasion too. This little boy’s birth had been special. He was…

Prime Bank: Empowering Growth as Kenya’s Premier Banking Partner

November 21, 2024
Established in 1992, Prime Bank is one of Kenya’s leading banks and a trusted partner for individuals, businesses, and communities across the country. With a nationwide network of 24 branches, Prime Bank offers clients a comprehensive suite of banking products and services tailored to meet their specific needs. The bank is also present in several regional markets, including Malawi, Mozambique, Botswana, Zambia, and Zimbabwe.