A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
“This Old House” host Kevin O’Connor reflects on 20-plus years working with tradespeople and what it takes to scale a business in the home service industry.
Entrepreneurs are often lauded as being risk-takers. But there’s a distinction between being a risk-taker and being brave — and only the latter is necessary for entrepreneurs.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How OpenAI stress-tests its large language models OpenAI has lifted the lid (just a crack) on its safety-testing processes. It has put out two papers describing how it stress-tests its powerful large language…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. Earlier this year, a boy in Sweden celebrated his 10th birthday. Reproductive scientists and doctors marked the occasion too. This little boy’s birth had been special. He was…