December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Indiebio’s SF incubator lineup is making some wild biotech promises

May 17, 2024

IndieBio’s Bay Area incubator is about to debut its 15th cohort of biotech startups; here are a few we took special notice of, making some major, bordering on ludicrous, claims that could pay off in a big way. Biotech has been creeping out in recent years to touch adjacent industries, as companies find how much […]

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3 Strategies to Keep Your Customers Coming Back For More

May 17, 2024
The critical risk area for losing a guest varies, depending on the industry and the individual guest’s experience, but three main touch points offer opportunities to reinforce loyalty. Just remember that they can also drive guests away if not done right.

YouTube TV’s ‘multiview’ feature is now available on Android phones and tablets

May 17, 2024

YouTube TV has announced that its ‘multiview’ feature for watching four streams at once is now available on Android phones and tablets. The Android launch comes two months after YouTube TV rolled out the feature to iPhones and iPads. The feature, which first launched in March 2023, is aimed at sports viewers who want to […]

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