A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
OpenAI is once again lifting the lid (just a crack) on its safety-testing processes. Last month the company shared the results of an investigation that looked at how often ChatGPT produced a harmful gender or racial stereotype based on a user’s name. Now it has put out two papers describing how it stress-tests its powerful…
With AI, shifting supply chains and political forces reshaping the landscape, businesses across every sector face a pivotal year ahead. Here are three hard-won lessons that have helped me adapt to market changes — and can help you thrive in 2025.