A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Is your business stuck in a frustrating plateau, with growth stalled and no clear path forward? Discover the surprising reasons why most companies hit this wall — and the game-changing strategies you need to break through and start scaling again!
Established in 1992, Prime Bank is one of Kenya’s leading banks and a trusted partner for individuals, businesses, and communities across the country. With a nationwide network of 24 branches, Prime Bank offers clients a comprehensive suite of banking products and services tailored to meet their specific needs. The bank is also present in several regional markets, including Malawi, Mozambique, Botswana, Zambia, and Zimbabwe.
OpenAI is once again lifting the lid (just a crack) on its safety-testing processes. Last month the company shared the results of an investigation that looked at how often ChatGPT produced a harmful gender or racial stereotype based on a user’s name. Now it has put out two papers describing how it stress-tests its powerful…
With AI, shifting supply chains and political forces reshaping the landscape, businesses across every sector face a pivotal year ahead. Here are three hard-won lessons that have helped me adapt to market changes — and can help you thrive in 2025.