December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Restaurant365 orders in $175M at a $1B+ valuation to supersize its food service software stack 

May 15, 2024

The restaurant industry in the U.S. is expected to pass $1 trillion in sales for the first time this year, despite wider economic pressures on consumers. Now Restaurant365, a startup building tech to manage those businesses, has raised a hot round of $175 million to capitalize on that growth.  The funding is being led by […]

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Hong Kong is safe from China’s Great Firewall—for now

May 15, 2024
This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. We finally know the result of a legal case I’ve been tracking in Hong Kong for almost a year. Last week, the Hong Kong Court of Appeal granted an injunction that permits…

LanceDB, which counts Midjourney as a customer, is building databases for multimodal AI

May 15, 2024

Chang She, previously the VP of engineering at Tubi and a Cloudera veteran, has years of experience building data tooling and infrastructure. But when She began working in the AI space, he quickly ran into problems with traditional data infrastructure — problems that prevented him from bringing AI models into production. “Machine learning engineers and […]

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Technology is probably changing us for the worse—or so we always think

May 15, 2024
MIT Technology Review is celebrating our 125th anniversary with an online series that draws lessons for the future from our past coverage of technology.  Do we use technology, or does it use us? Do our gadgets improve our lives or just make us weak, lazy, and dumb? These are old questions—maybe older than you think.…

AWS confirms European ‘sovereign cloud’ to launch in Germany by 2025, plans €7.8B investment over 15 years

May 15, 2024

Amazon Web Services (AWS), Amazon’s cloud computing business, has confirmed further details of its European “sovereign cloud” which is designed to enable greater data residency across the region. The company said that the first AWS sovereign cloud region will be in the German state of Brandenburg, and will go live by the end of 2025. […]

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