A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Dark social accounts for 70% of social media shares and is crucial for small businesses. Here’s how you can tap into this hidden marketing opportunity.
AI is changing the way we share knowledge and reducing gaps that hinder collaboration and productivity. Many questions have been raised about the impact full AI integration will have on team culture. For me, it represents empowerment and an opportunity to create a continuous learning environment.
Hiring is an art, not a science — especially today, with computer-generated résumés, an extremely diverse candidate pool, and decreasing employee loyalty. Here are some tips for how to zero in on the right applicants, with equal parts caution and consideration.