December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Women in AI: Rep. Dar’shun Kendrick wants to pass more AI legislation

May 12, 2024

To give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch has been publishing a series of interviews focused on remarkable women who’ve contributed to the AI revolution. We’re publishing these pieces throughout the year as the AI boom continues, highlighting key work that often goes unrecognized. Read more profiles here. […]

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Workers at a Maryland Apple store authorize strike

May 12, 2024

It’s been a busy weekend for union organizing efforts at U.S. Apple stores, with the union at one store voting to authorize a strike, while workers at another store voted against forming a union. Back in 2022, workers the Apple store in Towson, Maryland became organized the first formally recognized union at an Apple retail […]

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Go on, let bots date other bots

May 12, 2024

Bumble founder and executive chair Whitney Wolfe Herd raised eyebrows this week with her comments about how AI might change the dating experience. During an onstage interview, Bloomberg’s Emily Chang brought up bots posing as real people, or real people falling in love with bots, as examples of how AI might make online dating worse. […]

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7 Tips for Empowering Mothers in the Workplace

May 12, 2024
Moms make up an important and large segment of the workforce, yet too often have been overlooked in the development of company culture. In this article, we explore seven ways that companies can empower mothers in the workplace, through the lens of my own experience as a mom and CEO.

Why Apple’s ‘Crush’ ad is so misguided

May 11, 2024

Welcome to Week in Review: TechCrunch’s newsletter recapping the week’s biggest news. This week Apple unveiled new iPad models at its Let Loose event, including a new 13-inch display for the iPad Air, as well as Tandem OLED and a new M4 chip for the iPad Pro. But its ad for the new iPad Pro […]

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U.K. agency releases tools to test AI model safety

May 11, 2024

The U.K. Safety Institute, the U.K.’s recently established AI safety body, has released a toolset designed to “strengthen AI safety” by making it easier for industry, research organizations and academia to develop AI evaluations.  Called Inspect, the toolset — which is available under an open source license, specifically an MIT License — aims to assess certain […]

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