December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

VC fund performance is down sharply — but it may have already hit its lowest point

May 10, 2024

Venture capital has been hit hard by souring macroeconomic conditions over the past few years and it’s not yet clear how the market downturn affected VC fund performance. But recent data from the San Francisco Employees’ Retirement System (SFERS) give us something to chew on. SFERS’s venture portfolio recorded a -.9% internal rate of return […]

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Threat actor says he scraped 49M Dell customer addresses before the company found out

May 10, 2024

The person who claims to have 49 million Dell customer records told TechCrunch that he brute-forced an online company portal and scraped customer data, including physical addresses, directly from Dell’s servers.  TechCrunch verified that some of the scraped data matches the personal information of Dell customers. On Thursday, Dell sent an email to customers saying […]

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AI systems are getting better at tricking us

May 10, 2024
A wave of AI systems have “deceived” humans in ways they haven’t been explicitly trained to do, by offering up untrue explanations for their behavior or concealing the truth from human users and misleading them to achieve a strategic end.  This issue highlights how difficult artificial intelligence is to control and the unpredictable ways in…