December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Retell AI lets companies build ‘voice agents’ to answer phone calls

May 9, 2024

Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, the global market for contact center AI could grow to nearly $3 billion in 2028, from $2.4 billion in 2022. Meanwhile, a recent survey found that around […]

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The Download: AI accelerating scientific discovery, and Tesla’s EV charging meltdown

May 9, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Google DeepMind’s new AlphaFold can model a much larger slice of biological life What’s new: Google DeepMind has released an improved version of its biology prediction tool, AlphaFold, that can predict the structures…

Studies Show Women Need Each Other’s Support to Reach Maximum Success — and I’ve Experienced This Firsthand. Here’s How.

May 9, 2024
Research shows women who have a close knit group of women to lean on make more money, get access to coveted opportunities and overall experience greater success in their careers. Reflecting on these findings has prompted me to share insights into how I manage my own women’s network and how we empower one another to achieve remarkable growth personally and professionally.

TikTok will automatically label AI-generated content created on platforms like DALL·E 3

May 9, 2024

TikTok is starting to automatically label AI-generated content that was made on other platforms, the company announced on Thursday. With this change, if a creator posts content on TikTok that was created with a service like OpenAI’s DALL·E 3, it will automatically have an “AI-generated” label attached to it to notify viewers that it was […]

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India weighs delaying caps on UPI market share in win for PhonePe, Google Pay

May 9, 2024

India’s mobile payments regulator is likely to extend the deadline for imposing market share caps on the popular UPI payments rail by one to two years, sources familiar with the matter told TechCrunch. The National Payments Corporation of India (NPCI), a special unit of the Reserve Bank of India, plans to extend the deadline for […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Why EV charging needs more than Tesla

May 9, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Tesla, the world’s largest EV maker, laid off its entire charging team last week.  The timing of this move is absolutely baffling. We desperately need many more EV chargers to come online…