December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The top 3 ways to use generative AI to empower knowledge workers 

May 8, 2024
Though generative AI is still a nascent technology, it is already being adopted by teams across companies to unleash new levels of productivity and creativity. Marketers are deploying generative AI to create personalized customer journeys. Designers are using the technology to boost brainstorming and iterate between different content layouts more quickly. The future of technology is exciting,…

Multimodal: AI’s new frontier

May 8, 2024
Multimodality is a relatively new term for something extremely old: how people have learned about the world since humanity appeared. Individuals receive information from myriad sources via their senses, including sight, sound, and touch. Human brains combine these different modes of data into a highly nuanced, holistic picture of reality. “Communication between humans is multimodal,”…

Controversial drone company Xtend leans into defense with new $40M round

May 8, 2024

Close to a decade ago, brothers Aviv and Matteo Shapira co-founded Replay, a company that created a video format for 360-degree replays — the sorts of replays that have become part and parcel of major sports broadcasts. Replay caught the attention of Intel, which acquired the company in 2016 for a reported $175 million, and […]

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The Download: deepfakes of the dead, and why it’s time to embrace fake meat

May 8, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Deepfakes of your dead loved ones are a booming Chinese business Once a week, Sun Kai has a video call with his mother, and they discuss his day-to-day life. But Sun’s mother died…