December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Roundtables: What’s Next for Mixed Reality: Glasses, Goggles, and More

November 19, 2024
Recorded on November 19, 2024 What’s Next for Mixed Reality: Glasses, Goggles, and More. Speakers: Mat Honan, Editor in Chief, and James O’Donnell, AI hardware reporter. We are barreling toward the next big consumer device category: smart glasses. After years of trying, augmented-reality specs are at last a thing. Facebook recently showed off its Orion…